Contact US Mint: Official Options, Locations, and What to Expect

How to contact the United States Mint

The United States Mint produces circulating coinage, bullion coins, and official medals. If you need to reach the Mint for product questions, customer support, media inquiries, or visitor planning, this guide lists current, evergreen contact options and what each channel is best for. We focus on official U.S. Mint resources so you can act with confidence.

Customer service and general inquiries

Phone support

The Mint’s main customer service line is staffed during business hours Eastern Time. Call the number below for product availability, order questions, and general information. Have your account or order details ready to speed up assistance.

Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m. Eastern Time, excluding federal holidays. For media, call the headswitch and ask to be transferred to the public affairs or communications team.

Mail and written correspondence

Sending inquiries by mail is useful for formal requests, comments, or documentation that do not require an immediate response. Address correspondence to the Mint’s headquarters. If you include items such as coins or checks, consider sending copies and retaining originals. USPS delivery times and signature requirements vary; the Mint is not responsible for loss or damage in the mail. Include contact details so a response can be sent if needed.

Email options vary by function; the Mint does not publish a single public customer email address, but written web forms and specific departmental contacts are available through official channels outlined below.

Mint headquarters and visitor information

Plan a visit to a Mint facility

All U.S. Mint facilities offer public tours that require advance reservations. Visitor policies, hours, and tour availability differ by location. The Denver and Philadelphia facilities generally operate Monday through Friday; the West Point and San Francisco sites also host scheduled programs. Check each facility’s page for age requirements, security rules, and accessibility accommodations. Photography policies vary; call ahead for tour confirmation and any documentation requirements.

Allow extra time for security screening and arrive early. Prohibited items typically include weapons, certain photography equipment, and large bags. Confirm tour eligibility if you are visiting as part of a school group or organized tour.

Numismatic customer programs and collectors

Collector programs and customer support

The Mint runs collector programs, such as the Annual Coin Set and Numismatic Packs, which often require purchases through authorized channels. For questions about set contents, substitutions, or ordering issues, contact customer service using the phone or web options listed above. Returns, exchanges, and refunds are generally handled according to the specific program terms; details are provided at purchase and on the Mint’s program pages.

Buy coins and products

Coins and commemorative items are sold through the U.S. Mint’s official website, at authorized retail partners, and, when available, at mint facilities. For program-specific ordering questions (e.g., American Eagle coins, Proof sets, or Congressional Gold Medals), check the program page or call customer service. Note that popular items may have availability limits or purchase restrictions; these policies are outlined on each product page.

Media and public affairs outreach

Members of the media should contact the Office of Public Affairs via the headswitch at 1‑202‑374‑7400 and request to speak with public affairs staff. Provide your outlet name, story angle, and deadline when possible. The Mint can provide backgrounders, historical context, and, when appropriate, facility tours subject to approval and scheduling. For urgent media requests during non-business hours, call the same number and leave a detailed message; public affairs staff typically return calls the next business day.

Web forms and digital contacts

The U.S. Mint’s official website includes web forms for specific inquiries, such as comments, general questions, and public affairs requests. Use only official .gov forms and avoid sharing sensitive personal information in non-secure fields. When possible, reference the department or program you’re contacting so the request can be routed quickly. For time-sensitive issues, phone support is generally the fastest channel.

What to expect when you reach the Mint

Staff can help with product details, order status, program rules, and background information for reporters. Complex issues may require follow-up or documentation. If your concern involves compliance, permits, or legal matters, the Mint may need a written request or additional information before responding in depth. Be prepared with account numbers, dates, and a concise description of your need.

Quick reference: contact methods at a glance

• Customer service phone: 1‑800‑867‑8622 (Mon–Fri, 8:00 a.m.–4:30 p.m. ET)
• TTY/Accessibility: 1‑866‑653‑6663
• Mail (customer service): Customer Service Center, 701 W. 22nd Street, Philadelphia, PA 19104-2606
• Mail (public affairs/media): Attn: Office of the Chief of Public Affairs, same address
• Web forms: Use only official .gov forms on USMint.gov for non-urgent inquiries
• Facility tours: Reserve in advance via the official U.S. Mint website; requirements vary by location

Key details at a glance

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