How to add an authorized pickup person to your Lowe’s order
To add someone to pick up your Lowe’s order, you generally need to have the order placed under your account and request a pickup authorization before the item ships or while it is in transit. Authorized pickup means that the person you name can show a valid photo ID at the designated pickup location (such as a Lowe’s store or Lowe’s.com pickup kiosk) to collect the order on your behalf. Requirements and availability vary by location and by item, and some orders may not be eligible for authorized pickup depending on delivery or installation commitments.
You can usually add an authorized pickup person through your online account, by calling Lowe’s customer service, or by visiting your local store. Below is a concise overview of what to expect, how it works, and what limits apply.
How to add an authorized pickup person to your Lowe’s order
Lowe’s allows you to designate an authorized pickup person for orders that support store or local pickup. An authorized pickup person can be someone you trust to retrieve items from a Lowe’s pickup location on your behalf. Note that not all orders are eligible, and eligibility can depend on the item, the order channel (online vs. in-store), and local store policies.
Eligibility and limitations
Before requesting an authorized pickup, confirm whether your order qualifies. Some orders may be ineligible if they require in-person signature, are subject to delivery routing, include items with installation services, or are explicitly labeled as non-transferable. If any holds or restrictions exist on the order, customer support can explain them.
| Attribute | Verified Detail | Source Type |
|---|---|---|
| Order eligibility | Only orders eligible for store/local pickup can typically use authorized pickup | Lowe’s policy guidance |
| Item restrictions | Hazmat, special-order, or installation-required items may be restricted | Lowe’s policy guidance |
| Identification requirement | Authorized pickup person must show a valid government-issued photo ID | Lowe’s pickup procedures |
| One-time authorization | Authorization is typically limited to the specific order and pickup location | Lowe’s operational practice |
| Changes or cancellations | Authorization cannot be transferred to a different order without creating a new request | Lowe’s policy guidance |
How to add an authorized pickup person online
If your order is in your Lowe’s account and still in a modifiable state (e.g., not yet packed or shipped), you may be able to update pickup details online:
- Sign in to your Lowe’s account at Lowes.com.
- Go to Order Details for the order you want to modify.
- Look for options related to pickup, shipping, or delivery, such as “Change Pickup” or “Manage Pickup.”
- Follow the prompts to add an authorized pickup person, which may include entering their name and contact details and confirming their eligibility to pick up.
- Save your changes and note any confirmation numbers or instructions.
After you submit changes, you’ll typically receive a confirmation by email or text. If the system does not allow changes at that stage, contact Lowe’s support for next steps.
How to add an authorized pickup person by phone or in store
If your order is already in transit, packed, or you prefer to speak with a specialist, contact Lowe’s customer service or visit your local store:
- Call Lowe’s support with your order number and request to add an authorized pickup person.
- Provide the full name, date of birth (if requested), and contact information for the person you want to authorize.
- Visit your local store with a copy of the order confirmation and a valid photo ID for the authorized person; a store associate can often make the update or advise on next steps.
- Ask about any temporary hold that may be needed to process the update, and confirm the pickup location and time window.
Be prepared to verify your identity and the identity of the authorized person. Lowe’s may require matching information with the original order placement.
What to bring when someone picks up your Lowe’s order
When the authorized pickup person arrives at the designated pickup location, they must present a valid, government-issued photo ID that matches the name you provided. Commonly accepted IDs include a driver’s license, state ID, or passport. If the ID does not match the authorized name or details, the pickup may be denied. The associate may also verify the order number and the authorization on file.
Acceptable identification examples
- State driver’s license
- State-issued ID card
- Passport (domestic or international)
- Military ID (if permitted by store policy)
Note that each store may apply its own verification standards. If the authorized pickup person cannot provide an accepted ID, they will not be able to retrieve the order.
Alternatives to adding an authorized pickup person
If you cannot add an authorized pickup person or the order is not eligible, consider these alternatives:
- Change the shipping address to an available address where you or an authorized recipient can receive delivery.
- Reschedule or cancel the pickup (if within allowed time frames) and place a new order under the desired pickup arrangement.
- Request delivery via a carrier if in-store pickup is not feasible; note that delivery options and eligibility vary by item and location.
- For items requiring installation, schedule professional installation, which may allow the item to be moved to your chosen location without standard pickup.
FAQ
Reader questions
Can I add an authorized pickup person after the order ships?
It depends on the order status. If the order is in transit or already scanned as picked up, stores may not allow changes. Contact Lowe’s support as soon as possible for guidance. If modification is not possible, you may need to arrange for the current shipper or recipient to handle the delivery according to store policy.
Will adding an authorized pickup person affect my order timeline?
Requesting authorized pickup typically does not change the estimated ready time, but it can affect how quickly the order is processed at the pickup location. If the order is already packed or shipped, updates may be limited. Check the Order Details for the most current status.
Can I authorize multiple people to pick up different items from the same order?
Lowe’s generally authorizes one pickup person per order, tied to that specific order number. If you need multiple people to retrieve different items, placing separate orders or checking availability for split pickups at the store may be options, subject to policy and item eligibility.
Are there item-specific restrictions I should know about?
Yes. Items that are hazardous, require special ordering, or need professional installation are often not eligible for authorized pickup or may have additional requirements. Availability also varies by store inventory, so confirm with customer support or your local store before requesting changes.
What if my authorized pickup person is refused at the store?
This can occur if the ID does not match the authorization on file, the order status has changed, or the store has additional verification requirements. Have the order confirmation and a valid ID ready, and ask the associate for the specific reason. If needed, contact Lowe’s support for clarification or next steps.