How to Cancel CBS All Access on Roku
To cancel your CBS All Access subscription on Roku, you manage the subscription through the channel’s settings or your Roku account, not through the Roku Channel Store directly. This guide explains how to cancel, when to expect the end of access, and how to avoid accidental renewals.
Where Subscriptions Are Managed
Roku does not directly host subscription cancellations for third-party channels. Instead, CBS All Access subscriptions are typically billed through CBS Interactive or Apple/Google depending on how you subscribed. Understanding this helps you cancel in the right place and avoid continued charges.
If You Subscribed Through the Roku Channel
When you add the CBS All Access channel on Roku and sign in with a Roku account, your subscription is managed by CBS Interactive, but managed inside Roku for the lifecycle. To cancel:
- From the Roku home screen, highlight Streaming Channels and press * (the star button).
- Select Manage Channels and choose CBS All Access.
- Choose Manage Subscription or look for a cancel option where offered.
- If a direct cancel option is not available in the channel page, select Remove Channel. Note that removing the channel does not cancel the subscription; you must cancel via the billing section described next if a manage subscription screen appears, or sign in at the CBS All Access site linked from the channel to cancel there.
Use the On-Screen Billing or Website Link
When you are inside the CBS All Access channel on Roku, open the Settings or Account section and look for options such as Cancel Subscription or Billing. If a web link appears labeled Manage Account, select it to open a browser page where you can sign in and cancel. Always confirm cancellation on the final screen and note any end date for your service.
If You Subscribed Through Apple App Store or Google Play
If you added the channel via Apple TV or an Android device that uses Google Play, your subscription is managed by Apple or Google. You must cancel through their respective stores:
- Apple: Open the Apple TV App Store, go to your account, view your purchases, and manage the renewal settings for CBS All Access.
- Google: Open the Google Play Store on your phone or web, go to Subscriptions, find CBS All Access, and cancel. Note that Roku devices with Apple TV authentication follow Apple’s store rules.
Confirming Cancellation and Access Timeline
After you cancel, you will typically retain access through the end of your current billing period. Use this timeline as a reliable reference:
| Action | Verified Detail | Source Type |
|---|---|---|
| Cancel via channel settings or website | Immediate confirmation page or email; next billing date shown | CBS All Access support and Roku partner docs |
| Access after cancellation | Continues until the end of the paid period | Industry standard practice |
| Email confirmation | Cancellation confirmation and end date | CBS All Access account emails |
| Re-subscription | Can resubscribe anytime; login details remain the same | Channel settings |
Preventing Accidental Renewals
To avoid future charges, cancel before any renewal date and check both your Roku account and the billing email for confirmation. If you subscribed via Apple or Google, manage renewal settings in those stores. Turning off auto-renewal in the channel settings does not always stop payments; always cancel in the store or provider portal where the subscription was created.
Troubleshooting Common Issues
If you cannot find a cancel option inside Roku or the channel, try these steps:
- Sign in to the CBS All Access website on a computer and cancel from Account > Subscription.
- Check the email used for payment for a direct link to manage or cancel.
- Contact CBS All Access support for cancellation if no in-channel option is available.
- Contact Roku support only for technical issues with the channel, not for billing changes.