Overview
The GRE General Test is delivered by Educational Testing Service (ETS). If you need to contact ETS about scheduling, scores, cancellations, refunds, or disability accommodations, this guide describes the available channels, typical wait times, documentation requirements, fees, and regional differences. These evergreen steps are designed to help you choose the fastest effective contact method and resolve issues efficiently.
Contact Methods Overview
ETS provides multiple support channels, each best suited to different needs. Choosing the right method can reduce resolution time and prevent unnecessary follow-ups. Below is a summary of primary contact options and their recommended use cases.
| Contact Method | Best For | Notes |
|---|---|---|
| Phone Support | Urgent issues, scheduling changes, last-minute test center problems | Availability varies by region; fees may apply for certain services |
| General Email | Non-urgent inquiries, documentation submission, score issues | Response time typically 3–7 business days |
| Online Contact Form | Technical issues, website account questions | Trackable submission within your ETS account |
| Test Center Direct Contact | Center-specific questions, local accommodations, check-in details | Call ahead for staffing and appointment slot verification |
Phone Support
Phone is the fastest channel for time-sensitive issues such as scheduling conflicts, test center arrivals, or cancellation deadlines. International callers should check the ETS website for country-specific numbers and any surcharges. Have your GRE registration ID, test date, and full name ready to reduce verification steps. Note that certain services, including expedited score reporting or replacement testing, may incur fees and require additional verification.
Email and General Correspondence
Email is suitable for non-urgent questions about scores, reports, cancellations, refunds, and disability documentation. Use the official address published on the ETS regional site for your country to avoid delays. Always include your full name, GRE registration number, test date, and a concise subject line. Attach only necessary documents and avoid sending sensitive IDs unless explicitly requested. Allow several business days for reply, especially during peak periods.
Online Contact Form and Account Portal
ETS account holders can submit technical or website-related issues through the in-portal messaging or secure web form. This method creates a ticket number for tracking and is helpful for browser errors, login problems, or billing questions. Screenshots and concise descriptions improve resolution speed. Avoid including full Social Security Numbers or financial details in messages; follow ETS guidance for secure document uploads.
Test Center Contact
If your issue is center-specific, contacting the test center directly can save time. Call during business hours to confirm appointment times, check-in procedures, or local accommodation arrangements. Bring original identification that matches your ETS records and arrive early for check-in. Be aware that center staff may not handle billing or score disputes; those may need escalation to ETS regional support.
Regional Variations and Local Support
ETS operates through regional divisions, and contact details can differ by country. Some regions offer local-language phone lines, online forms, or dedicated email addresses. Always use the region-specific contact page to ensure your inquiry reaches the correct team. If you registered or test outside your home country, follow the contact guidance for the test location rather than your residence.
What to Have Ready
- GRE Registration ID or confirmation number
- Full legal name and date of birth
- Test date and test center location (if applicable)
- Issue summary with dates and, if relevant, ticket or case numbers
- Screenshots or copies of correspondence (keep originals secure)
Fees, Refunds, and Cancellation Policies
Fees apply for certain services such as late cancellations, rescheduling within short windows, replacement tests, and expedited score reporting. Refund eligibility varies by region and test date proximity; deadlines are strict and documented on the ETS site. If you believe you qualify for a fee waiver or accommodation, submit requests well in advance with complete documentation. Table below summarizes typical fee-related timelines and conditions.
| Service | Typical Fee | Deadline or Window |
|---|---|---|
| Test Cancellation | Partial or full refund depending on timing | Usually 4–7 days before test date |
| Reschedule | Fee plus price difference | At least 4 days before test date |
| Replacement Test | Fee may apply | After failed test session with valid documentation |
| Expedited Score Reporting | Fee per institution | Available for an additional charge |
Accommodations and Special Testing Needs
Test-takers requiring accommodations due to documented disabilities should initiate requests through ETS Disability Services, not directly with test centers. The process includes submitting current, comprehensive documentation, completing online forms, and adhering to strict timelines. Early application—often several months before planned test dates—is essential. Once approved, ETS coordinates with designated test centers to implement the agreed accommodations.
Preventing Scams and Unauthorized Contacts
ETS does not request payment via unsecured methods, demand immediate payment through unusual channels, or threaten test cancellation without prior written notice. Be skeptical of unsolicited messages or calls asking for personal or financial information. Verify contact by calling the official number from the ETS regional website. Report suspected scams to ETS and local authorities as appropriate.
When Contact Attempts Fail
If you do not receive a response within published timeframes or your issue remains unresolved, escalate by referencing ticket numbers, submitting a new case with additional details, or requesting a supervisor. Keep records of dates, names, and summaries of each interaction. Persistent issues may be directed to ombudspersons, local testing authorities, or consumer protection agencies depending on your region.