Enable delivery notifications in the Amazon app and on the website
To receive Amazon delivery notifications, first ensure notifications are enabled at the account level and for the Amazon app. On the Amazon website, sign in, go to Your Account, select Notification Preferences under Your Notifications, and verify that order-related and shipping notifications are enabled. For the app, open Settings, tap App Notifications, and allow notifications for the Amazon app. Confirm that your device and browser notification settings permit Amazon notifications so you can reliably receive alerts about your orders.
Delivery notification basics, including what they cover and how they are sent
Amazon delivery notifications are automated alerts that inform you about key moments in the lifecycle of an order, from confirmation to delivery. These notifications typically cover order confirmation, preparation for shipment, shipment with tracking details, and final delivery or attempted delivery. Amazon sends these messages via email, text message (SMS), and mobile push notifications through the Amazon app, depending on your preferences and the channels you have enabled.
Your contact and notification settings determine which channels you receive each type of alert. You can choose to get delivery notifications by email, text, app push, or a combination. Understanding which events trigger each notification type helps you manage expectations and reduce duplicate messages. Below is a quick overview of common Amazon delivery notifications and the channels they are typically sent through:
| Notification type | Typical channel(s) | What it includes |
|---|---|---|
| Order confirmation | Receipt and initial order details | |
| Shipment and tracking | Email, SMS (if enabled), app push | Tracking number, carrier, estimated delivery date |
| Out for delivery | App push, SMS (if enabled) | Driver location and approximate arrival time |
| Delivery or attempted delivery | Delivery confirmation or reason for attempt and next steps |
Check and adjust notification settings on Amazon.com
You can review and update which delivery notifications you receive and how you receive them in your Amazon account settings. Start by signing in and visiting Your Info & Privacy, then select Your Notifications to open Notification Preferences. From there, you can turn on or off order-related and shipping notifications and choose the preferred channels for each event. Save your changes to ensure your delivery notifications reflect how and when you want to be contacted.
Manage app push notifications on mobile devices
Mobile push notifications provide real-time alerts when something happens with your order. On iOS and Android, go to your device Settings, find the Amazon app, and tap Notifications to enable Allow Notifications. Within the Amazon app, you can further refine which notification categories you want to see, such as shipments and deliveries, and whether to include sounds or badges. Make sure both Amazon app notifications and device-level notifications are enabled to receive timely delivery alerts.
Control SMS and email as delivery channels
SMS and email are common channels for Amazon delivery notifications. To manage these, go to Your Notifications in your Amazon account and look for SMS and Email preferences. You can opt in or out of text message notifications for shipment and delivery updates and choose whether to receive marketing or transactional messages. For email, confirm that emails from Amazon are not filtered as spam and that your contact details are current so you do not miss important delivery updates.
Set delivery preferences and timing to influence notifications
Your delivery options and timing choices can affect when you receive delivery notifications. Selecting a specific delivery date or time window, choosing no-rush or scheduled delivery, and updating your address can change when events like 'out for delivery' or 'delivered' are triggered. If you use Amazon Prime or subscribe to services that change how orders are processed, this can also influence notification timing. Adjusting these preferences helps align notifications with your availability and expectations.
Use One-Time Delivery instructions for precise timing
Amazon offers delivery instructions that let you specify how you want a package handled, such as leaving it in a specific location, requiring a signature, or instructing the driver not to leave the item. These instructions can reduce delivery attempts or redelivery events and therefore affect which notifications you receive. To add delivery instructions, open your order details and look for Delivery options or Delivery instructions, where you can enter notes for the driver before the shipment is completed.
Track orders and understand notification triggers
Tracking an order provides visibility into the events that typically trigger delivery notifications. When you open your order details on Amazon, you can see the current status, the carrier, and the timeline. Common triggers include when the order is processed, handed to the carrier, scanned in transit, and when it is out for delivery. Understanding these milestones helps you interpret each notification and know whether a delay is likely or requires action.
Interpret key tracking status milestones
Each major update in tracking can correspond to a notification. For example, when an order ships, you usually receive a shipment notification with a tracking number. As the carrier moves the package, additional scans may not always trigger notifications, but major status changes like 'out for delivery' typically do. If the delivery is attempted and not completed, you may receive a notification with instructions for the next step. Below is a simplified mapping of common tracking milestones and the notifications you can expect:
| Tracking milestone | Likely notification | Typical channel(s) |
|---|---|---|
| Order processed | Order confirmation | |
| Shipment handed to carrier | Shipment and tracking assigned | Email, app push, SMS |
| Out for delivery | Out for delivery alert | App push, SMS |
| Delivery completed | Delivered notification | App push, email, SMS |
| Delivery attempted but not completed | Attempted delivery notice | App push, email, SMS |
Troubleshoot missing or delayed delivery notifications
If you are not receiving delivery notifications, start by checking a few common areas. Confirm that Amazon notifications are enabled in your app and device settings, verify that your email and phone number are correct in your account, and ensure emails from Amazon are not going to spam. Also review your Notification Preferences in Your Account to confirm the types of events that should trigger text or app push notifications. If recent changes to your address or delivery preferences may have reset some settings, update them and save so notifications resume as expected.
Quick checks when notifications are not arriving
- App notifications: Ensure Allow Notifications is on for the Amazon app in your device settings.
- Email notifications: Check your spam or promotions folder and confirm your email address is current.
- SMS notifications: Verify the phone number in your Amazon account is correct and that carrier texting is supported.
- Notification preferences: Review Your Notifications to confirm the events you care about are enabled.