How to Return Books to Chegg: Verify, Ship, and Get Refunded
To return books to Chegg and receive your refund, print the prepaid label in your Chegg account, pack the items exactly as listed, drop the package at the carrier location before the return deadline, and track the shipment until it is marked received. This guide explains each step, the most common reasons for refund delays or denials, how to avoid extra fees, and what to do if your return is lost or damaged.
Create and Download Your Return Label
Open your Returns page
Log in to your Chegg account, go to Orders or My Items, find the order containing the book you want to return, and select Return or Start Return. If you do not see this option, your item may not be returnable or the window may have closed due to the date.
Review the return details
Confirm the item name, condition, quantity, and the expected refund amount. Confirm the return method selected by Chegg, typically an emailed prepaid label, and save or print it right away. Make sure the address on the label matches the one shown in your order details.
Save and back up the label
Download the PDF of the shipping label, save a copy on your phone, and make sure the barcode is scannable. Do not rely on a single screenshot; if the label becomes unreadable, you can re-download it from the same Returns page.
Pack Your Books Correctly to Avoid Denial
Repackage securely
Use a sturdy box, bubble wrap or paper, and place the book in a suitable mailer if required. Loose pieces or visibly damaged packaging can lead to claims being denied or delayed while Chegg inspects the item.
Include all required items
- Exact book edition and title as listed in your order
- Accessories such as CDs or access codes, if they were included
- The original packaging or an equivalent protective mailer
Do not add extra items
Chegg invoices and returns are item-specific. Adding non-listed items may complicate processing and could result in partial refunds or requests for clarification that slow the case.
Meet the Return Deadline and Use the Right Carrier
Check your deadline
Each order includes a return-by date shown on the order confirmation and in your Returns page. Shipping time, processing time, and cutoff times vary by carrier and location, so plan to ship with enough buffer to arrive before the deadline.
Choose a valid drop-off option
Use the carrier specified on the label, such as USPS, UPS, or another provider supported by Chegg. Do not send the package via an unsupported courier unless explicitly instructed by Chegg support. Drop the package at a staffed location or schedule a pickup depending on your needs and the service level purchased.