Macy's is closing hundreds of stores across the United States as part of a long-term shift to digital shopping and smaller footprint formats. These changes reflect broader pressures in retail, including rising operating costs and evolving customer habits.
Below is a detailed overview of which locations are affected, how the process works, and what employees and customers can expect. The information is organized into focused sections so you can quickly find what matters most to you.
| Store Region | Number of Stores Closing | Planned Closure Quarter | Employee Impact |
|---|---|---|---|
| Northeast | 18 | Q3 2024 | 650 positions affected |
| Midwest | 12 | Q4 2024 | 420 positions affected |
| South | 42 | 2025 | 1,800 positions affected |
| West | 9 | 2025 | 310 positions affected |
Understanding The Macy's Store Closure Plan
Corporate leadership has outlined a phased plan to close underperforming locations while strengthening flagship stores in major markets. This approach targets stores with persistently low sales and high operating costs. Each closing follows a detailed review of traffic, sales trends, and local market dynamics.
Criteria Used For Closure Decisions
Macy's evaluates several metrics before finalizing a closure, including annual sales per square foot, customer visit frequency, and profitability. Stores that struggle to meet minimum thresholds are prioritized for exit. The company also considers proximity to stronger Macy's locations and alternative format options.
Impact On Employees And Tenants
Employees at stores marked for closure will receive advance notice, severance packages where eligible, and support in finding new roles within the company. Union agreements may provide additional protections and transition benefits. Managers work closely with affected staff to coordinate timelines and address individual concerns.
In many cases, landlords will negotiate with tenants to adjust lease terms or accept early termination. Some locations have already seen efforts to reconfigure space for smaller formats or mixed-use concepts. Clear communication is intended to reduce uncertainty for workers and neighboring businesses.
Customer Service And Return Policies During Transition
Customers can still return or exchange items at closing stores while they remain open, subject to standard Macy's policies. Gift cards issued by closing locations remain valid and can be used at other Macy's stores or online. Clearance events are common as stores manage inventory before final closure.
Regional Differences In Closure Timelines
Store exit schedules vary significantly by region due to local market conditions and lease terms. Some areas will see changes within months, while others may take years to complete the full transition. Understanding your local timeline helps set accurate expectations about availability and service continuity.
Key Takeaways For Customers And Stakeholders
- Hundreds of Macy's stores are closing across multiple regions through 2025.
- Closures are driven by performance data and the need to optimize the physical footprint.
- Employees receive advance notice, severance, and reassignment support where feasible.
- Customers can continue using gift cards, returns, and credit services at remaining locations.
- Regional timelines vary, so local updates should be checked directly with Macy's.
FAQ
Reader questions
Will my Macy's credit card or rewards program be affected by store closures?
Your Macy's credit card and rewards account remain active regardless of store closures. You can continue to earn and redeem rewards online and at open locations, and customer support is available to assist with account questions.
How will I be notified if my local Macy's is closing?
Macy's announces store closures through email, push notifications, and updates on its official website. Regional news outlets may also cover significant exit plans, especially in dense metropolitan areas.
What happens to my layaway or special order items when a store closes?
Layaway agreements and special orders are typically transferred to a nearby open store or processed for refund, depending on your preference. You will be contacted with specific instructions and alternative options as soon as possible.
Can employees transfer to another Macy's location during the closure process?
Eligible employees are generally offered transfer support and access to open roles in other regions, with guidance from dedicated transition teams. Union representatives and HR staff are available to help review options and complete necessary paperwork.