Accessing your MyFortiva.com account
MyFortiva is Fortiva’s cloud-based document management and eDiscovery platform. Your account gives you secure access to stored files, case matters, search tools, and collaboration features. Before you begin, ensure you have your username, password, and any assigned security factors. If you have not yet registered, you will need an invitation from your Fortiva administrator or organization contact.
- Visit the official login page at myfortiva.com/my-account.
- Enter your registered email or username and password.
- Complete any multi-factor authentication (MFA) if enabled.
If you cannot access your account, contact your Fortiva administrator or MyFortiva support for help with credentials and permissions.
Create and protect your account password
Fortiva enforces strong password policies to reduce unauthorized access risk. Use a unique, complex password that includes upper- and lower-case letters, numbers, and symbols. Avoid reusing passwords from other services, and change your password immediately if you suspect compromise. If your organization uses single sign-on (SSO), follow your IT team’s guidance for sign-in via your identity provider.
Password best practices
- At least 12 characters where permitted.
- No personal information or common words.
- Use a reputable password manager to store the password securely.
Enable multi-factor authentication (MFA)
MFA adds a second verification step, such as a code from an authenticator app or a hardware token. Even if your password is exposed, MFA helps prevent unauthorized access. In MyFortiva, administrators can require MFA for all users or specific roles. If you have the option to enable MFA, do so and save recovery codes in a secure location.
Manage your profile and security settings
After logging in to myfortiva.com/my-account, review your profile to confirm your email, name, and organization details are correct. Update contact information promptly if anything changes. Check security settings such as MFA status, recent sessions, and connected devices. Log out from any devices you no longer use, and review active sessions regularly.
Profile checklist
- Verify email and display name.
- Confirm phone number for MFA or recovery.
- Review and sign out inactive sessions.
- Set notification preferences for account alerts.
Resetting your username or password
If you forget your username or password, use the Forgot Username or Forgot Password links on the login page. You will typically need to provide your registered email or answer security questions. Follow the instructions sent to your email or phone to complete the reset. If you do not receive the reset email within a few minutes, check spam or contact support.
Account security and support options
Protect your account by recognizing phishing attempts and never sharing your credentials. Fortiva may send notifications about policy updates, security advisories, and service changes. For technical issues, billing questions, or legal holds, contact Fortiva support through the channels provided by your organization.
Quick comparison: common account actions
| Action | Where to find it | What you need |
|---|---|---|
| Login | myfortiva.com/my-account | Username, password, MFA if enabled |
| Reset password | Login page "Forgot password" | Registered email or security questions |
| Enable MFA | Account settings or security section | Authenticator app or hardware token |
| Update profile | My account profile page | Current email, phone, organization info |
| Contact support | Support link within portal or org IT | Details of the issue and account information |
Troubleshooting common issues
Slow loading or sign-in errors can stem from browser cache, cookies, or incompatible extensions. Clear your cache or try an incognito window. Ensure JavaScript and cookies are enabled. If you see an account locked or suspended message, contact your administrator to verify status and next steps. Keep your browser and MFA device app up to date for best results.
Why this matters for long-term access
Consistent use of strong passwords, MFA, and regular profile reviews helps maintain secure, uninterrupted access to your documents and matters. These practices support compliance, reduce account takeover risk, and keep collaboration efficient over time. Treat your MyFortiva account like other critical business tools: protect it, monitor it, and keep recovery options current.