Securus inmate call services enable incarcerated people to stay in touch with family and support networks by placing managed phone calls from correctional facilities. This guide explains the main call options, pricing structures, account setup steps, payment and add-funds methods, and rules around privacy and call recording. It also outlines how facilities and vendors manage calls, what to expect if a call is collect or restricted, and how families can troubleshoot common issues. The information reflects typical Securus operations while noting that specific practices can vary by facility and contract.
What Securus Inmate Call Services Do
Securus provides phone platforms for correctional agencies that allow incarcerated individuals to place and receive monitored phone calls. Services include collect calls, prepaid call plans, and account-based payment options designed to streamline how families connect with people in custody. Calls are typically recorded, and facility-specific rules govern who can call, when calls are allowed, and how costs are billed. Understanding these systems helps families manage expectations, budget for communication costs, and comply with facility policies.
Call Types and How They Work
Collect Calls
Collect calls are placed from the facility phone and billed to the receiving party. Answering is optional, and recipients can decline or set conditions. Because collect calls require manual acceptance, they may experience delays if the call screening process is strict.
Direct and Prepaid Accounts
Many facilities allow incarcerated people to add funds to a phone account, enabling direct outgoing calls that are charged to the account balance. Families can fund these accounts online, by phone, or at designated kiosks in some facilities, which can reduce reliance on collect calls and predictable per-call costs.
Restricted and Managed Calls
Calls may be limited to approved numbers, placed only during permitted hours, or routed through automated check-in systems. Facilities can also place emergency restrictions or temporarily suspend services, so call availability can change without advance notice.
Pricing and Cost Structure
Costs depend on the facility contract, call type, and duration. Collect calls often carry higher per-minute rates and connection fees, while prepaid accounts typically use lower per-minute pricing. Some plans include monthly fees or minimum purchases, which can affect total cost of ownership for regular callers.
| Call or Account Type | Verified Detail | Source Type |
|---|---|---|
| Collect Call | Higher per-minute rates and connection fees; billed to recipient | Carrier practice and tariff filings |
| Prepaid Account | Lower per-minute rates; funded by account holder or family | Vendor service agreements |
| Call Restrictions | Limited to approved numbers and facility-allowed hours | Facility policy and contract terms |
| Recording and Screening | Calls are typically recorded and may be screened before connection | Standard service terms |
| Account Add-Funds | Online, phone, kiosk, or mail options available depending on facility | Vendor and facility procedures |
How to Add Funds and Manage Accounts
Families can add money through secure online portals, automated phone systems, or in-person options where kiosks or vendor offices are available. Transfers often require the inmate ID or account number and may be subject to fees or minimum/maximum amounts. It is important to confirm the facility’s preferred vendors and acceptable forms of payment to avoid delays.
Privacy, Screening, and Call Rules
Calls are generally recorded and may be subject to review by facility staff. Some calls require operator assistance or code entry, and calls to certain numbers may be blocked. Families should review facility policies about call times, acceptable topics, and contact lists to avoid disconnections or disciplinary actions.
Troubleshooting and Restrictions
When a Call Does Not Go Through
Common reasons include reaching a call cap, using an unapproved number, or facility-level restrictions. Checking the account balance, verifying the number on the approved list, and contacting the facility or vendor support can resolve many issues.
Managing Contact Lists
Facilities may require contacts to be approved in advance or limit call access to a short list. Updating contact information and allowing time for approval can reduce interruptions and ensure smoother connections.
Considerations for Regular Use
Families who communicate frequently may find prepaid accounts more economical than collect calls, especially when planning consistent weekly or monthly check-ins. Comparing rates, connection fees, and add-funds convenience across facilities can highlight the most cost-effective approach. Maintaining up-to-date account details and monitoring balances reduces disruptions and supports reliable communication.
Frequently Asked Questions
- Can I call an incarcerated person, or do they call me? It depends on the call type; many calls are collect and require the recipient to accept, while prepaid accounts allow direct calls from the inmate.
- How do I add funds to an inmate’s Securus account? Options typically include online portals, automated phone systems, and in-person methods where vendors or kiosks are available; check the facility’s list of approved vendors.
- Can calls be recorded or monitored? Yes, calls are generally recorded and may be reviewed by facility staff to ensure safety and policy compliance.
- What happens if a call is dropped or fails to connect? Verify account balance, check approved contact lists, and contact facility or vendor support to troubleshoot and resolve issues.
- Are there limits on call length or frequency? Facilities may impose daily or monthly time limits and restrict calls to certain hours; these rules are set by the correctional agency and vendor agreement.
Summary and Best Practices
Securus inmate call services provide a managed way for incarcerated people to maintain phone contact with family, with options for collect calls, prepaid accounts, and restricted calling. Costs vary by call type and facility, and using prepaid accounts can offer more predictable rates. Families should confirm facility rules, keep contact lists current, and plan funding methods to avoid service interruptions. Understanding how calls are screened and recorded supports responsible and consistent communication.