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business-culture

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Delivering Happiness at Zappos: What the Phrase Means and Why It Matters

Zappos Delivering Happiness summarizes a business philosophy that prioritizes meaningful customer experiences and empowered employees. It originated as a book by former Zappos C...

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The Origin of Guanxi: History, Meaning, and Modern Use

Guanxi (关系) refers to personal connections and the obligations woven through those relationships in Chinese society. Understanding the origin of guanxi helps explain how tru...

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